Shipping & Distribution

Free Delivery Service

Complimentary delivery is available on all orders placed through our online store.

No additional delivery charge will be added during checkout.

Order Processing

After an order is successfully submitted, our team reviews the order details and prepares the selected items for dispatch.

• Order confirmation is provided after checkout completion.
• Product availability and order details are checked before preparation.
• Items are carefully packed before leaving our fulfilment process.

Dispatch Timeline

Orders are normally prepared within 1–3 business days after confirmation.

Once dispatched, delivery usually takes approximately 2–5 business days depending on the delivery location and carrier arrangements.

During seasonal periods, promotional events or circumstances outside normal operations, dispatch and delivery times may take longer.

Delivery Information

• Customers should provide accurate delivery information during checkout.
• Customers are responsible for ensuring someone is available to receive the parcel when required.
• Delivery updates may be provided through available communication channels.
• Customers should contact us within 7 calendar days after expected delivery if an order has not arrived.

Returns & Exchanges

The first approved return or exchange request for an order includes complimentary return delivery support.

For additional return or exchange requests relating to the same order or future orders, delivery arrangements may be reviewed depending on the circumstances.

Customers should contact us within 30 calendar days after receiving their order if they wish to request a return or exchange.

Items should be returned in original condition, including original packaging and any attached product information.

Delivery Disclaimer

Delivery timeframes are provided as general guidance and may vary due to carrier schedules, weather conditions, public holidays or circumstances outside our reasonable control.

We are not responsible for delays caused by incorrect delivery information supplied by customers, unsuccessful delivery attempts or circumstances after the parcel has been delivered according to the provided delivery details.

Customers are responsible for checking product information, size details and delivery information before completing an order.

Contact Information

For questions regarding delivery, returns or exchanges, customers may contact our support team.