Terms & Conditions

About Our Store

Willow & Fold provides an online shopping platform offering women’s clothing collections including dresses, blouses, knitwear and tailored trousers.

Products are presented with available details, including descriptions, sizes and relevant product information to help customers make informed selections.

Product Information

We aim to display product descriptions, measurements, colours and images as accurately as possible.

Due to screen settings, lighting conditions and individual product characteristics, slight differences may occur between displayed images and received items.

Customers should review size information and product details before completing an order.

Orders & Payments

• Orders are confirmed after customers complete checkout successfully.
• Customers should provide accurate contact and delivery information.
• Order details should be reviewed carefully before submission.
• Once an order enters preparation, changes may not always be possible.

Pricing & Availability

Product prices shown on the website are the current prices available at the time of purchase.

Product availability may change due to stock levels, seasonal collections or website updates.

If an ordered item becomes unavailable, customers will be contacted with appropriate information regarding the order.

Delivery

All orders include complimentary delivery.

Orders are normally prepared within 1–3 business days and delivery usually takes approximately 2–5 business days after dispatch.

Delivery periods are estimates and may vary due to carrier schedules, public holidays or circumstances outside normal operations.

Returns & Exchanges

Customers may request a return or exchange within 30 calendar days after receiving their order.

The first approved return or exchange request includes complimentary return delivery support.

Additional return or exchange requests may be reviewed depending on circumstances and order history.

Items should be returned unused, in original condition and with original packaging where applicable.

Customer Responsibilities

• Customers are responsible for providing accurate order and delivery information.
• Customers should select suitable sizes by reviewing available product information.
• Customers should inspect products within a reasonable period after delivery.
• Customers should contact our support team with any questions regarding orders.

Policy Updates

These Terms & Conditions may be updated when website services, business procedures or customer requirements change.

Updated terms become effective immediately after publication on this page.