Return & Exchange

Return Eligibility

Customers may request a return within 30 calendar days after receiving their order.

A returned item must meet all of the following conditions:

• The item must be unused, unworn and in its original condition.
• All original labels, tags and packaging must remain attached.
• The item must not show signs of washing, alteration, damage or wear.
• The return request must include the original order details.

Items Not Accepted For Return

For hygiene, quality control and product condition reasons, the following items cannot be accepted for return:

• Items that have been worn, washed or altered.
• Items without original tags or packaging.
• Products damaged after delivery due to customer handling.
• Items returned after the 30 calendar day return period.
• Products that are missing parts or original accessories.

Exchange Process

Customers may request an exchange for another available size or alternative item within 30 calendar days after receiving their order.

• The requested replacement item must be available at the time of exchange processing.
• The original item must pass the return condition check.
• The replacement item will be prepared after the returned product has been received and reviewed.

Return Procedure

To request a return or exchange, customers should contact our support team with their order information.

• Return requests should be submitted within 30 calendar days of delivery.
• The first approved return or exchange request includes complimentary return delivery support.
• Additional return delivery arrangements may be reviewed depending on the circumstances.
• Customers should keep return tracking information until the process is completed.

Refund Timeline

Once the returned item arrives and completes our condition review, the refund process will begin.

• Return inspection normally takes up to 5 business days after receiving the item.
• Approved refunds are processed within 3 business days after the inspection is completed.
• The refunded amount normally appears within 5–10 business days depending on the customer’s financial institution processing time.

The total refund timeline is normally completed within approximately 13–18 business days after the returned item is received.

Important Notes

Customers are responsible for checking product details, size information and order selections before completing a purchase.

We are not responsible for delays caused by incomplete return information, incorrect delivery details or circumstances outside normal business operations.

Returned items remain the customer’s responsibility until they are received by our return processing team.

Contact Information

For return or exchange enquiries, customers may contact our support team for assistance.