Willow & Fold
Privacy Policy · Contemporary Women’s FashionA refined approach to privacy
Willow & Fold is operated by D & S LONDON LIMITED.
The website provides information about our online women’s clothing collections, including dresses, blouses, knitwear and tailored trousers. Customers can explore available products, review sizes and product details, select items, add products to their basket and complete a standard online purchase process.
We aim to provide a clear and responsible online shopping experience while handling customer information with care.
Information Collection
Information is collected when customers place orders, create checkout details or contact Willow & Fold.
- Name and contact details provided during purchase.
- Delivery address information required for order fulfilment.
- Product selections and order history.
- Customer communication records.
Information Usage
Customer information is used only for normal online clothing retail operations.
- Order processing and customer service.
- Delivery arrangement and order updates.
- Maintaining purchase records.
- Improving website shopping experience.
Information Protection
Customer information is handled through appropriate business procedures designed to maintain confidentiality and accurate management.
Access to customer information is limited to situations required for order processing, customer support and website administration.
Cookies
Cookies may be used to support website functions, remember shopping preferences and improve browsing performance.
Cookie information is stored according to browser settings and normal website operation requirements.
Information Retention Period
Order information and transaction records are normally retained for up to 6 years to support accounting requirements, business administration and customer service history.
Customer account information is retained while the account remains active. If an account is inactive for 36 months, relevant information may be reviewed and removed where it is no longer required.
Customer enquiries and communication records are normally retained for up to 24 months after the last communication.
Customer Requests
Customers may contact Willow & Fold regarding personal information held by us.
Requests are normally reviewed and responded to within 30 calendar days after receiving sufficient information to process the request.
Policy Updates
This Privacy Policy may be updated when website services, business procedures or customer information practices change.
Any updated version becomes effective immediately after publication on this page.
Willow & Fold
D & S LONDON LIMITED
Company Number: 15378858
64 Larkspur Close, Weymouth, England, DT4 7UB
service@willowfold.shop
01305 524466